Call recording & monitoring for every conversation.
Record, review and monitor calls to resolve disputes, coach your team and protect your business, with DAZE solutions installed and supported by MECOM.
Why record and monitor calls?
Call recording captures your business phone conversations so they can be searched and played back later. Call monitoring lets supervisors follow calls as they happen for coaching and quality control.
Together they give you evidence when disputes arise, real examples for training and a clear view of the customer experience. Read our practical guide to call recording to plan your rollout.
What you get.
Everything is designed, configured and supported by our team, so it works from day one.
Automatic recording
Capture calls automatically, without relying on agents.
Search & playback
Find calls quickly and review exactly what was said.
Live monitoring
Supervisors follow calls in real time to coach and support.
Quality assurance
Score calls and build better training from real conversations.
Dispute resolution
Settle disagreements with a clear record of what was agreed.
Controlled access
Keep recordings protected and limit who can listen.
Call recording vs call monitoring
| Call recording | Call monitoring | |
|---|---|---|
| What it does | Captures calls for later playback | Lets supervisors follow live calls |
| Best for | Compliance, disputes, training libraries | Real-time coaching and support |
| When it helps | After the call | During the call |
Built for the way your industry works.
Contact centers
Quality assurance and agent coaching.
Banks & finance
Records of instructions and agreements.
Clinics
Appointment and patient-service quality.
Sales teams
Learn from winning calls.
Hotels
Reservation and guest-service quality.
Logistics
Records of delivery instructions and issues.
Is call recording allowed in the UAE?
Rules on recording calls and handling personal data apply in the UAE and across the GCC. Businesses typically inform callers that calls may be recorded and handle recordings under the applicable data protection law. We recommend confirming your obligations with a legal advisor.
What is the difference between call recording and monitoring?
Recording captures calls for later playback. Monitoring lets a supervisor follow a live call for coaching or support. Many teams use both.
Will it work with my existing phone system?
We check compatibility with your current PBX or call center during the consultation and recommend the right integration.
How long are recordings kept?
Retention depends on your storage capacity and internal policy. We help you configure it to suit your requirements.
Let’s scope your project.
Tell us about your sites and team. We’ll recommend the right setup and send a clear, tailored quote.